Clear remedies for cancelled, damaged, misdescribed, or undelivered orders.
A buyer may request cancellation while an order is pending. A seller must cancel promptly if stock is unavailable. Approved cancellations restore inventory and refund the full order amount.
A buyer may request a return from the order screen before accepting delivery or before the stated return deadline. The item should be kept safely and returned with the supplied accessories unless that is unreasonable for the complaint.
Items that are defective, unsafe, counterfeit, materially different from the listing, or not delivered are eligible for a remedy. The platform may request photos or delivery evidence.
Approved refunds are issued through the recorded payment route. Provider and bank processing times may apply. Platform staff must never request a card PIN, OTP, or full card number to process a refund.
If buyer and seller disagree, either party may escalate the case to AfroMarket support at support@najiteglobal.org.